terms, conditions & delivery info
Terms and Conditions with BeatitudeProducts.com and BeatitudeProducts.co.uk
At Beatitudeproducts.com we are dedicated to ensuring that you are totally satisfied with your shopping experience and our customer service. If you have any enquiries, suggestions or feedback on how we can improve then please contact us at our registered address:
Telephone : 0131 618-7450
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this website.
Making a Purchase
Payments can be made by via cheque, paypal or you can use a credit card via our worldpay online portal. Cash payments can also be taken at our head office in Gullane.
Credit cards are not processed in house and therefore we do not hold any financial data for our customers. When placing your order online you can select two payment methods 1 with WorldPay or 2. PayPal. Please note you will be directed to their secure payment portal and this service will process your payment. Once your payment is processed and we have had this been confirmed by WorldPay or PayPal then your order will be dispatched. In some cases, your order will be prepared for dispatch within minutes of placing your order. Please note that all orders made via PayPal will have payment taken at the time you place your order.
Out of Stock and Busy Periods
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible and provide you with an estimated delivery date. If we cannot provide you with this you will be offered a full refund if you have already paid by card.
Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during the festive period and some items will sell out very fast. At these times our stock ordering and delivery services will be pushed to their maximum capabilities and to avoid disappointment please order your goods as early as possible.
The information available on or through this website, and the services supplied via or in connection with this website, (including the editorial material provided by our experts), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the products are suitable for you and it is not our responsibility to do so.
Where the website or any submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
We try to make sure that all information contained on the website is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the website and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website.
Subject to statutory limits and exclusions for death or personal injury caused by our negligence, or for fraud, our liability to you in connection with any product purchased through the website is strictly limited to the purchase price of that product.
When using this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in your Account/Profile area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
To be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under English law you must: (a) be aged 18 or older; and (b) register on the website; and (c) be the holder of a valid debit/credit card.
The intellectual property rights in all software and content made available to you on or through this website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us and our licensors.
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ‘spam.’ You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
We reserve the right (but not the obligation) to remove or edit any content. If you do post content or submit material, and unless we indicate otherwise, you: (a) grant us and our affiliates non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b)we and our affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to us: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable policies of ours or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify us and our affiliates for all claims brought by a third party against us or our affiliates arising out of or in connection with a breach of any of these warranties.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via firstname.lastname@example.org
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Beatitude. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of Beatitude.
Please feel free to contact us at anytime
Telephone : 0131 618-7450
Email – email@example.com
Delivery & Return Information
All Beatitude mail order parcels are sent with the courier MyHermes. This offers a reliable fully tracked service in the UK.
We have also found that the service of picking up a parcel from your local parcel shop very convenient and our customers have given us positive feedback on this collection method. To find out where your local MyHermes collection/drop off Parcel shop is please visit www.myhermes.co.uk
For Delivery in the UK
For all orders in the UK we keep our cost to you at £2.80. If you order does exceed 5kg then we may contact you.
Please note working days are Monday – Friday excluding weekends and bank holidays. We aim to dispatch parcels 24-48 hours after your order and payment has been received. Our working hours are Monday to Friday 9-5pm.
The above delivery dates are for mainland UK addresses and should only be used as a guide. They are updated regulary and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day
Free Collection from our Head Office
If you live locally and would like to collect your order from us please contact us beforehand to ensure your order is ready and no charge will be made.
Please allow two working days for your order to be processed.
Contact us at firstname.lastname@example.org if you would like to arrange this. Our office address for collections is Links House, 2a Saltcoats Road, Gullane, EH31 2AQ.
Refunds & Replacement Policy
We want you to be delighted with your purchase from us. If however you are not completely satisfied with your product(s) you purchase from Beatitude, then we will be happy to replace or refund you the cost of the product(s), provided that ;
• You contact us within 14 days of receiving the product(s)
• The product(s) are in their original, unopened and unused condition when we receive them.
You are responsible for the cost of postage and packing of a return. You will be entitled to receive a refund using the same method as you used for your payment and will incur no fees for that refund.
Please return your products for a refund or a replacement to:
East Lothian EH31 2AQ
The returned package must contain the product(s) in their original packaging.
We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods.
Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. For your protection, we recommend that you use a recorded-delivery service to return items
Please note that the Beatitude products are free of the most common allergens such as artificial colours, synthetics and artificial fragrance.
However some people may find they are sensitive to essential oils or any substance, natural or chemical. We regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs.
Your rights to return goods are protected under the EU Distance Selling Directive. If you require any further information about returns please do not hesitate to contact us at email@example.com
This website and its content is copyright of Beatitude – © (2011). All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only.
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.