deliveries & returns
All Beatitude mail order parcels are sent with the courier MyHermes. This offers a reliable fully tracked service in the UK.
We have also found that the service of picking up a parcel from your local parcel shop very convenient and our customers have given us positive feedback on this collection method. To find out where your local MyHermes collection/drop off Parcel shop is please visit www.myhermes.co.uk
For Delivery in the UK
For all orders in the UK we keep our cost to you at £2.80. If you order does exceed 5kg then we may contact you.
Please note working days are Monday – Friday excluding weekends and bank holidays. We aim to dispatch parcels 24-48 hours after your order and payment has been received. Our working hours are Monday to Friday 9-5pm.
The above delivery dates are for mainland UK addresses and should only be used as a guide. They are updated regulary and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day
Free Collection from our Head Office
If you live locally and would like to collect your order from us please contact us beforehand to ensure your order is ready and no charge will be made.
Please allow two working days for your order to be processed.
Contact us at firstname.lastname@example.org if you would like to arrange this. Our office address for collections is Links House, 2a Saltcoats Road, Gullane, EH31 2AQ.
Refunds & Replacement Policy
We want you to be delighted with your purchase from us. If however you are not completely satisfied with your product(s) you purchase from Beatitude, then we will be happy to replace or refund you the cost of the product(s), provided that ;
• You contact us within 14 days of receiving the product(s)
• The product(s) are in their original, unopened and unused condition when we receive them.
You are responsible for the cost of postage and packing of a return. You will be entitled to receive a refund using the same method as you used for your payment and will incur no fees for that refund.
Please return your products for a refund or a replacement to:
East Lothian EH31 2AQ
The returned package must contain the product(s) in their original packaging.
We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods.
Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. For your protection, we recommend that you use a recorded-delivery service to return items
Please note that the Beatitude products are free of the most common allergens such as artificial colours, synthetics and artificial fragrance.
However some people may find they are sensitive to essential oils or any substance, natural or chemical. We regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs.
Your rights to return goods are protected under the EU Distance Selling Directive. If you require any further information about returns please do not hesitate to contact us at email@example.com
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